WhatsApp Business App

WhatsApp Business is meant for small business to connect with the customers all around the world.

WhatsApp Business has launched a free to download Android App for small business and provides a platform for businesses to interact with their customers easily.

More than 1 Billion people use WhatsApp to keep in touch with family and friends, anywhere and anytime.

It offers simple, secure, reliable messages and calling all around the world.

Users feel more comfortable to use WhatsApp.

People can continue using WhatsApp as usual, no need to download another app.

WhatsApp Business App Features

Smart Messaging Tools:

  • Greeting Messages – Greeting messages to introduce customers to your business.
  • Quick Replies – Save and reuse the used messages, easily answers the frequently asked questions.
  • Away Messages – Let your customers know that you are not available. Set profile as busy, offline. An automated message is generated when you are offline.

Business Profile:

Helps the customers to get some additional information such as email or store address, website or some other information regarding the business.

WhatsApp Business allows you to add the information about the company, website, email, address and includes the business name.

People can easily identify the information when they look at your profile.

Messaging Statistics:

Review simple metrics to see the number of messages sent, delivered and read.

WhatsApp Web:

Through WhatsApp Web, the messages can be sent and received from the desktop. More accessible customer support. Although all the features are not available like Mobile App labeling.

Account Type:

You will be listed as a Business Account and people will know that they’re talking to a business holder.

Moreover, some businesses will have Confirmed Accounts, the account phone number must match the business phone number then the account will be confirmed.

A business account has a Gray question mark badge in its profile.

How to Install XAMPP and WordPress

In computer networking, Localhost is used for accessing the networking services that are running on the host of loopback network interface.

Localhost describes the local computer address which is also known as the loopback address.

For example, when a Web browser is running on your computer, your computer is considered to be the ‘Localhost‘.

A Localhost will provide you with an environment that you are working on real-time i.e live site.

Enabling a Localhost allows you to set up and work on websites without any network configurations.

Features:

  • Fast, Efficient Code
  • Secure Interfaces
  • Easy Integration
  • High Extensibility

Download ‘XAMPP’

XAMPP allows you to create a local web server with a simple and lightweight solution.

XAMPP stands for cross-platform, Apache, MySQL, PHP and Perl.

Download – ‘XAMPP‘ 

How to Install XAMPP and WordPress

Click to download Latest Version7.2.6/PHP 7.2.6 for all platforms.

How to Install XAMPP and WordPress

While installing XAMPP, you will be notified with several pop-up messages regarding anti-virus and confirmation of installing the software. If you wish to install the software the continue by clicking on ‘Yes‘.

How to Install XAMPP and WordPress

XAMPP setup wizard will guide you through the installation.

Click ‘Next’.

How to Install XAMPP and WordPress

Select the components you want to install and un-check the remaining components.

Click ‘Next‘.

How to Install XAMPP and WordPress

During the installation process, choose a folder to install XAMPP.

I’m going to create a new folder in “C:\xampp“.

Click ‘Next‘.

How to Install XAMPP and WordPress

Next window, you will be asked that whether you would like to install Bitnami For XAMPP which provides free installers that can install Drupal, Joomla, WordPress and many other open source applications on top of your existing XAMPP installation.

As we are going to install WordPress website manually, untick on ‘Learn more about Bitnami for XAMPP’.

Click ‘Next‘.

How to Install XAMPP and WordPress

After completing all the steps during the installation process, Now XAMPP is Ready to install.

Click ‘Next‘.

How to Install XAMPP and WordPress

After installing the XAMPP setup on your computer, you will be asked to start the Control Panel now then check the option.

Click ‘Finish‘.

How to Install XAMPP and WordPress

To start the server, Click ‘Start’ of Apache and MySQL Module.

How to Install XAMPP and WordPress

Enter the URL – “localhost” or can also Enter – 127.0.0.1 to open the localhost dashboard.

How to Install XAMPP and WordPress

Download and Install WordPress

Download the latest version of  WordPress

How to Install XAMPP and WordPress on Windows

To get WordPress with XAMPP, we need to unzip the installed WordPress folder.

Go to the XAMPP folder on your computer,

Open the “htdocs” folder ( “C:\xampp” ) 

Unzip WordPress folder into “htdocs” folder.

The unzipped file name in “htdocs” folder is “wordpress“.

How to Install XAMPP and WordPress

Enter the URL – “localhost\wordpress

Click “Continue“.

How to Install XAMPP and WordPress

Before accessing the WordPress Website, we need to create some information on the database which provides the Database name, Database username, Database password, Database host, Table prefix ( if you want to run more than one WordPress in a single database ). Click “Let’s go!“.

How to Install XAMPP and WordPress
How to Install XAMPP and WordPress

To establish a database connection, first, you should create a database in the database server.

Enter the URL – “localhost/phpmyadmin

How to Install XAMPP and WordPress

Click “New

Enter the database name in the first field of “Create database”.

Database name – exampledb

In the second field select the first option “Collation”.

Click “Create

How to Install XAMPP and WordPress

Click on “Privileges

How to Install XAMPP and WordPress

Click on “Add user account

How to Install XAMPP and WordPress

Add the login information to create user account.

How to Install XAMPP and WordPress

Click on “Check all” field in Global privileges.

Click “Go

How to Install XAMPP and WordPress

An account is created with the particular details.

Now enter the details in the fields.

Click “Submit

How to Install XAMPP and WordPress

Now WordPress can communicate with your database.

Click “Run the installation”

How to Install XAMPP and WordPress

You will be directed to the Welcome page of WordPress installation process.

Fill the information below in the fields.

Click “Install WordPress

How to Install XAMPP and WordPress

Now WordPress is successfully installed in your device.

How to Install XAMPP and WordPress

How to Change the Welcome Message in ManyChat Chatbot

Welcome Message is always shown to all new users after clicking on “Get Started” or when they send their first message.

Messages from this block are sent to the users when they first start to chat with your bot.

Dashboard -> Automation -> Welcome Message

To change the text of the Welcome Message.

Click on “Edit Message“.

How to Change the Wecome Message in ManyChat Chatbot

Enter the text of the welcome message.

Click on “Publish

How to Change the Wecome Message in ManyChat Chatbot

Next click on “Preview” button to see your Welcome Message on your mobile device.

How to Change the Wecome Message in ManyChat Chatbot

Upgrade to Pro:

PRO Plan starts at the monthly price of $15 per bot/page, which includes up to 1000 subscribers.

PRO accounts will be charged based on the active subscribers.

ManyChat branding will be displayed in your chatbot only on growth tools.

Free Plan:

ManyChat provides a free basic plan to access all the limited features, but the ManyChat branding will be displayed in your chatbot on growth tools, main menu , and welcome message.

How to Create Template for ManyChat

In order to connect your template to another bot, you can Create your own Template for reuse.

Dashboard -> Templates.

Click on “New Template”

To create a New Template.

Click on “Use Page

Select the Template Content elements based on your Facebook Page.

Now proceed to the Next Step.

Enter the Template Name and click on “Create the Template“.

A new Template is created successfully.

Click on the link for Template Installation.

Steps under Template Installation Process:

Review the Template Contents.

Click on “Install“.

Choose a page to install the templates.

Click on ” Install“.

Finalize where the elements to be installed.

Click on “Install Now“.

“Hello World” template has been installed.

Now click on “Go To My Page”.

You will be directed to your page.

How a Messenger Ref URL works for ManyChat

Messenger Ref URL‘ is a way to forward users to your page Messenger without any problem.

Insert a generated URL in any place most visible, like your email newsletter.

Create a New Messenger Ref URL

Dashboard -> Growth Tools -> New Growth Tool

Choose the Widget Type -> Messenger Ref URL

Opt-In Actions -> Opt-In-Message -> Edit

Edit the changes and ”Publish“. 

Setup -> Custom Ref Paramater

Enter the parameter and click on “Save

Now copy Your Messenger Ref URL by clicking on “Copy URL to Clipboard”

Now your users will receive Opt-In Message every time they click on the link.

 

Sequences using ManyChat

Sequences allow you to subscribe users from your Audience to the chain of messages that can be separated by delays of different length.

Creating a Sequence

Dashboard -> Automation -> Sequences

Add “New Sequence

Sequences using MantChat

Enter the name to create a New Sequence.

Click on “Create

Sequences using MantChat

A New Sequence is been created.

To change the sequence name, click on the previously added sequence name.

The options below Schedule is the delay between the messages.

Click on Message to create a new reply or select existing.

Sequences using MantChat

Check on the options, for which the schedule action takes place.

Sequences using MantChat

A user can receive the same Sequence only once, in order to receive the Sequence again from the start, they need to Unsubscribe from Sequence and then Subscribe to it again.

Subscribe/Unsubscribe Users to/from a Sequence

There are two ways:

  • By assigning “Subscribe to Sequence” / “Unsubscribe from Sequence” action to a button.
Sequences using MantChat

 Or by Using Keyword, 
         Dashboard -> Keyword -> Action

Sequences using MantChat
Sequences using MantChat
  • Second Method: In “Audience” -> Bulk Actions
Sequences using MantChat

Live Chat for ManyChat

Live Chat for ManyChat allows your users to start the conversation with your page admin using your Facebook bot.

When the user wants to start the chat session with the human team, this block acts as an interface between the bot manager and the user.

Live Chat Settings

Settings -> Live Chat

Live Chat Behavior: To manage the behavior of Live Chat, it provides two options.

-> Any Message starts a conversation : Live Chat will be started when the user’s incoming message doesn’t match with the keywords

-> Conversation should be opened explicitly: Live Chat can be started by an admin or by a special Action you can attach to any button.

Close all opened conversations: Allows you to mark all opened conversations as Done.

Sound Notifications: Enable or disable in-app sound alerts.


Broadcast for ManyChat

Broadcast Block helps your bot to send messages now or schedule them for later.

Broadcast functionality allows you to reach out of your audience.

By using Broadcast block, you can message to your users by sending them broadcasts within 24 hours of their last interaction with your Bot

How To Create a Broadcast

Dashboard -> Broadcasting ->  Broadcast -> New Broadcast 

Broadcast for ManyChat

You will be directed to Broadcast page.

Enter the text in the post.

Broadcast for ManyChat

Now go the settings page,

In the settings page they are five different blocks to send a message.

  • Message Type
  • Targeting
  • Schedule Broadcast
  • Timezone Settings
  • Notification Settings

Message Type:

ManyChat has been categorised into three types for sending the broadcast

-> Subscription Broadcast

-> Promotional Broadcast

-> Follow-Up Broadcast

-> Subscription Broadcast: Allows to send non-commercial content or messages to your subscribers at any time without containing any promotional matters.

-> Promotional Broadcast: Allows to send commercial messages to the subscribers that are active in the past 24 hours.

-> Follow-Up Broadcast: Sends a notification to the active subscribers in the last 24 hours to remind about the promotional broadcast.

Targeting:

Targeting can be done in different ways by adding the conditions like Tags, Gender, First Name, Local, Language etc.

Schedule Broadcast:

-> Start sending now: For sending the messages now to the bot users, then select “Start sending now” option.

-> Schedule for later:For sending the messages later to the bot users, you can schedule time and date by selecting “Schedule for later” option.

Timezone Settings:

-> Send all at the same time: To send and deliver all the messages at the same time as soon as possible. 

-> Time Travel: Messages will be delivered according to the user’s timezone.

-> Limit sending time:Messages will be delivered when the user’s current timezone matches the desired delivery hours.

Broadcast for ManyChat

Notification settings:

-> Regular Push: Makes a sound and displays the notification.
Note: People will get irritated for such kind of notifications, so better use it for important messages.

-> Only 1 regular notification: Broadcast will trigger only 1 regular notification and rest of the messages will be delivered in silent mode.

-> Only 2 regular notification: Broadcast will trigger only 2 regular notification and rest of the messages will be delivered in silent mode.

-> Silent Push: Displays a phone notification without sound. Better to use it for regular messages.

-> Silent: Broadcast will not display any notification. Use it for silently sending content updates.

Select the options,

Click on “Send Now“.

Broadcast for ManyChat

How to Change the Default Reply in ManyChat Chatbot

Default Reply is sent when your subscribers type some keyword that is not recognized by your bot.

“Default Reply” is like a homepage for your bot users.

Dashboard -> Automation -> Default Reply

To change the text of the default reply.

Click on “Edit Message“.

Enter the text of the Default Reply and click on “Publish

Next click on “Preview” button to see your Default Reply on your mobile device.

Create a Chatbot for Facebook Messenger using ManyChat

ManyChat is popular chatbot platform, that is used to build chatbot for a Facebook messenger with more possibilities for marketing and automation without writing code.

Build a Chatbot Using ManyChat and Connect the chatbot to Facebook Page.

When live chat is turn on, bots wont interrupter you live chat.

How to Create a ManyChat Account

Go to ManyChat -> Click on “Get Started

Create a Chatbot for Facebook Messenger using ManyChat

You will be directed to Facebook Login Page.

Log in to your Facebook account and give ManyChat permission to receive your public profile and email address.

Click on “Continue

Create a Chatbot for Facebook Messenger using ManyChat

Connect” your Facebook page to create a bot.

Create a Chatbot for Facebook Messenger using ManyChat

Now you’ll be redirected to ManyChat dashboard.

You can also use feature templates for creating your bot or just continue creating the chatbot.

In order to connect your template to another bot, you can Create your own Template for reuse.

Create a Chatbot for Facebook Messenger using ManyChat

Sequences:   

Sequences allow you to subscribe users from your Audience to the chain of messages that can be separated by delays of different length.

Live Chat:

Live Chat for ManyChat allows your users to start the conversation with your page admin using your Facebook bot.

When the user wants to start the chat session with the human team, this block acts as an interface between the bot manager and the user.

Broadcast:

Broadcast Block helps your bot to send messages now or schedule them for later.

Broadcast functionality allows you to reach out of your audience.

ManyChat has been categorised into three types for sending the broadcast

-> Subscription Broadcast

-> Promotional Broadcast

-> Follow-Up Broadcast

-> Subscription Broadcast: Allows to send non-commercial content or messages to your subscribers at any time without containing any promotional matters.

-> Promotional Broadcast: Allows to send commercial messages to the subscribers that are active in the past 24 hours.

-> Follow-Up Broadcast: Sends a notification to the active subscribers in the last 24 hours to remind about the promotional broadcast.

Welcome Message:

Welcome Message is always shown to all new users after clicking on “Get Started” or when they send their first message.

Dashboard -> Automation -> Welcome Message

Enter the text of the welcome message.

Click on “Publish

Create a Chatbot for Facebook Messenger using ManyChat

Default Reply:

Default Reply is sent when your subscribers type some keyword that is not recognized by your bot.

Default Reply is like a homepage for your bot users.

Dashboard -> Automation -> Default Reply

Enter the text of the Default Reply and click on “Publish

Create a Chatbot for Facebook Messenger using ManyChat

In order to view the connection between the blocks, Click on “Go to Flow Builder

You can also edit the connections by tapping on the button to the appropriate block. 

Bot Cloning in ManyChat

Clone is the easy way to link accounts to your bot’s.

Bot Cloning is the way to transfer your content to another page, the data can be accessed by both the chatbots.


REF Parameter in ManyChat