Based on the REF value, you can arrange the chatbot to start the chat from a specific thread ( Message )
REF parameters are a powerful marketing tool, which allows you to create multiple entry points to your bot and more.
Ref parameter can be used for many purposes, such as tracking different links placed in different channels or tying a Messenger user to a session or account in an external app.
You can even use it to direct the user to specific content or features available within the bot.
Setup Direct Link with Ref Parameter:
‘Messenger Ref URL‘ is an easy way to forward users to your page Messenger without any problem.
To create new ‘Messenger Ref URL’
Growth Tools –> Click on “New Growth Tool”
From the Growth Tools, Select “Messenger Ref URL“
Edit the Opt-in Message in ‘Opt-In Actions‘ tab
Save the changes and “Publish”.
Now fill ‘Custom Ref Parameter‘ field in ‘Setup‘ tab and Save changes
You can copy ‘ Messenger Ref URL’ by clicking on Copy URL to Clipboard option.
Welcome Message is always shown to all new users after clicking on “Get Started” or when they send their first message.
Messages from this block are sent to the users when they first start to chat with your bot.
Dashboard -> Automation -> Welcome Message
To change the text of the Welcome Message.
Click on “Edit Message“.
Enter the text of the welcome message.
Click on “Publish“
Next click on “Preview” button to see your Welcome Message on your mobile device.
Upgrade to Pro:
PRO Plan starts at the monthly price of $15 per bot/page, which includes up to 1000 subscribers.
PRO accounts will be charged based on the active subscribers.
ManyChat branding will be displayed in your chatbot only on growth tools.
Free Plan:
ManyChat provides a free basic plan to access all the limited features, but the ManyChat branding will be displayed in your chatbot on growth tools, main menu , and welcome message.
Sequences allow you to subscribe users from your Audience to the chain of messages that can be separated by delays of different length.
Creating a Sequence
Dashboard -> Automation -> Sequences
Add “New Sequence“
Enter the name to create a New Sequence.
Click on “Create“
A New Sequence is been created.
To change the sequence name, click on the previously added sequence name.
The options below Schedule is the delay between the messages.
Click on Message to create a new reply or select existing.
Check on the options, for which the schedule action takes place.
A user can receive the same Sequence only once, in order to receive the Sequence again from the start, they need to Unsubscribe from Sequence and then Subscribe to it again.
Subscribe/Unsubscribe Users to/from a Sequence
There are two ways:
By assigning “Subscribe to Sequence” / “Unsubscribe from Sequence” action to a button.
Or by Using Keyword, Dashboard -> Keyword -> Action
Broadcast Block helps your bot to send messages now or schedule them for later.
Broadcast functionality allows you to reach out of your audience.
By using Broadcast block, you can message to your users by sending them broadcasts within 24 hours of their last interaction with your Bot
How To Create a Broadcast
Dashboard -> Broadcasting -> Broadcast -> New Broadcast
You will be directed to Broadcast page.
Enter the text in the post.
Now go the settings page,
In the settings page they are five different blocks to send a message.
Message Type
Targeting
Schedule Broadcast
Timezone Settings
Notification Settings
Message Type:
ManyChat has been categorised into three types for sending the broadcast
-> Subscription Broadcast
-> Promotional Broadcast
-> Follow-Up Broadcast
-> Subscription Broadcast: Allows to send non-commercial content or messages to your subscribers at any time without containing any promotional matters.
-> Promotional Broadcast: Allows to send commercial messages to the subscribers that are active in the past 24 hours.
-> Follow-Up Broadcast: Sends a notification to the active subscribers in the last 24 hours to remind about the promotional broadcast.
Targeting:
Targeting can be done in different ways by adding the conditions like Tags, Gender, First Name, Local, Language etc.
Schedule Broadcast:
-> Start sending now: For sending the messages now to the bot users, then select “Start sending now” option.
-> Schedule for later:For sending the messages later to the bot users, you can schedule time and date by selecting “Schedule for later” option.
Timezone Settings:
-> Send all at the same time: To send and deliver all the messages at the same time as soon as possible.
-> Time Travel: Messages will be delivered according to the user’s timezone.
-> Limit sending time:Messages will be delivered when the user’s current timezone matches the desired delivery hours.
Notification settings:
-> Regular Push: Makes a sound and displays the notification. Note: People will get irritated for such kind of notifications, so better use it for important messages.
-> Only 1 regular notification: Broadcast will trigger only 1 regular notification and rest of the messages will be delivered in silent mode.
-> Only 2 regular notification: Broadcast will trigger only 2 regular notification and rest of the messages will be delivered in silent mode.
-> Silent Push: Displays a phone notification without sound. Better to use it for regular messages.
-> Silent: Broadcast will not display any notification. Use it for silently sending content updates.