What are Away Messages on WhatsApp Business & how to set them?

Away messages inform the clients about our business timings and other schedules!
Away Messages are informative

WhatsApp business has been proving itself as a customer care platform for many small and medium websites off late. Since WhatsApp has included many features in the business version that the traditional app does not have, it has been doing wonders. However, many users struggle to utilize the features despite their user-friendly properties due to lack of interest or time. As there are many YouTube videos and posts explaining how to set the greeting messages, away messages and Quick replies, it is very easy to make some changes in settings to avail the features.

We on behalf of Holithemes.com have attempted to write on these 3 main features, Quick replies. Greeting Messages and Away Messages. Since we are done with the first two topics and published them on our site, the third attempt is on setting up away messages. To know the set-up procedure of these messages, first, let us understand what the away messages actually are?

What are Away Messages?

No matter what, every business has some off hours or situations when they are unable to reply their customers on messengers or chat bots. However, replying customers is considered the best practice in staying in touch with them. Customers may get disappointed if no one answer them till the next day or some time. If you are engaged in a work and are unable to reply to messages or if it is out of the office word window, you need not refuse customers. In turn, you can politely reply them that you don’t work in that time. You may wonder that in this time, you can positively reply the customer. But mind you, you are not writing this message live. You set some pre-written messages that speak to the customers on your behalf in the off hours. Isn’t it an interesting feature in business WhatsApp? 

Many of the websites are using WhatsApp plugins such as click to chat and click to stay connected with their customers on WhatsApp. So, it is mandatory for small and medium businesses to count on Away messages to keep the customers in track.

How to set Away messages?

To set away messages:

Click on More options –> Settings –> Business settings –> Away message

Turn on the option “Send away message”

Click on the message to edit it –> OK

Tap and choose among:

  • Always send to send the automated message at all times.
  • Custom schedule to send the automated message only during specific times.
  • Outside of business hours to send the automated message only outside of business hours. (Note: You will find this option only when you have set your business timings in your business account profile. If your business timings are not set, you will not find any such option)

Under Recipients, click and select between:

  • Everyone to send the automated message to anyone who messages you after business hours.
  • Everyone not in address book to send the automated message to numbers that aren’t in your address book.
  • Everyone except… to send the automated message to all numbers except a select few.
  • Only send to… to send the automated message to select recipients.

Click on Save once you have selected the option

Quick replies on WhatsApp Business are informative:

Quick replies have revolutionized business dynamics through whats app business accounts!
/ Quick Replies

WhatsApp Business is a smart app launched by our very own WhatsApp in view with the small and medium websites. The WhatsApp people have loaded the business version with exclusive features that are apt for business websites. It is apparent that features such as quick replies, greeting messages, etc. are not inclusive in the traditional version. The new version permits the users to create an authentic business profile where you can include the entire business information. Since plugins such as click to chat and click are based on WhatsApp messaging for WordPress websites, the business versions add value to the sites through these plugins.

Quick replies, greeting messages and away messages are the business-friendly features on WhatsApp business account to simplify the client networking goals. Just as the conventional app has catapulted the information technology domain, the business account erases the barriers of communication between the web owners and web visitors. In my attempt to write about the above mentioned three features, I would first touch the Quick replies segment.

How do quick replies work?

Business accounts may face the same queries and questions from their customers. Queries such as “Is there a discount on the price?” or about a “Payment Mode” are very frequent. It is not necessary to type the entire reply again as the replies are also the same as the questions. The WhatsApp business account facilitates the users with shortcuts for such frequently asked questions. By writing a small code in a single or a double lettered word the answer is gone to the customer. You can have n number of shortcuts for the innumerable queries.

How to create quick replies?

Open Whatsapp Business App–> Go to Settings–> Business Settings–>Quick Replies

You will find a + symbol at the bottom of the screen. You will find three options!

Message, ShortCut, and Keywords (Optional)

Type the needed content such as “Payment is accepted through credit and debit cards” in the message segment.

You can even add a picture or a video to let the users know that this shortcut is about payment.

In the shortcut segment, you can add a shortcut to the above purpose such as /Payment…

You can add keywords in the third segment to boost your SEO ratings!

How to access quick replies?

Enter (Slash) / before writing your WhatsApp message!

You will get to see all the quick replies you have created earlier.

You need not copy, cut or paste the whole message every time.

Isn’t that quite easy to text your customers? Just as WhatsApp has revolutionized the users’messaging behavior, the business accounts’quick replies have made it easy to write professional texts.

Boost your sales with Quick replies:

Be adept and prompt in messaging your clients using the other features of the app. Meanwhile, the discussed feature can alone boost the sales of your website or can generate more leads. A business account and that too shortcuts in replying to the bombarding routine questions can do wonders for your website. Install the app and do let us know how are you doing with it!